This page does not support your version browser?

Question

When I try to connect to google on my wired PC I get something that says This page does not support your version browser in a big red box and where the website name usually is on the tab says WARNING! Could this be a virus or someone breaking into the network or router?

Answer 1

Your router is fine.

There is a computer on your local network that is acting as a DHCP server and giving out the bad DNS settings.



1. Run a "ipconfig /all" on the affected computer.

2. Look at the "DHCP Server" entry and you will see that it does not correspond to your router's IP. The IP will be of a local computer that is hosting the DHCP services.

3. Trace the IP to the bad DHCP server, REMOVE from network.

4. Run a "ipconfig /release" then a "ipconfig /renew" on the affected computer to obtain DHCP settings from the router.

5. Sanitize local computers as needed using the slew of utilities out there.



The bad DNS entry that I've seen is "188.229.88.7"

Add to local firewall or router restrictions

Answer 2

This virus is apparently very strong and ongoing because it broke through to my computer class at school at least 4 times this year, including today.

I usually use the program rkill for any virus problems but for this one i'm not so sure. /:

Answer 3

This is what worked for me:



1. Check your network settings:

Run > cmd.exe > ipconfig



2. If the DNS server is listed as anything other than your gateway, or something that you otherwise don't recognize, change it here:

Connection settings > Wireless card (Properties) > Internet Protocol version 4 (Properties)

Select the automatic setting for the DNS server



3. Repeat these settings on any computer and wireless device, and you should be good to go.



Note:

The placement of the various settings may vary depending on what device you are using, but the ability to change the DNS server should be there somewhere regardless.



Permanent removal might require a hard reset of your router, but at least this serves as an easy temporary fix :)

Answer 4

This one its tricky.

Iv'e got it just in my Windows 7 laptop, on the desktops no problems at all, as they run Windows XP.

However, on the Windows Vista laptop, i had a hard attack by a trojan named Meredrop/A7707, but no problem with the browser.



Our iphones get the same error message when connecting to a webpage, therefore the problem its outside Safari iOS, but afecting them on Safari browsing.



I use a netgear CBVG934G router and i've done a hard reset on the router, a hard search for malware and spyware, a cleaning registry with CCleaner, the problem stills pops out once in a while..

Answer 5

I am having the same problem. The following is my experience trying to fix it.

my router (Netgear WND3500L stock software) is infected but shows no signs of it from the user interface. That is the WAN interfaces show the correct DNS. The virus substituted this IP address 188.229.88.7 for the WAN DNS when any system connects through DHCP. (Note: the early suggestion to hard code the DNS does work as a work around to get access to the internet)

I have reset the router several times and reloaded the configuration and everything is fine for a while but it still comes back after a while. I have a good password on my router and have changed it each time I reset it, so I have no ideal how it is getting reinfected unless my Linux system that I use to reset it up is infecting it in the background. Also I have turned off the WiFi so I know it not coming in from there.



Next steps

I have not disconnected all other system and done a virus scan on them, so they may be infecting the router somehow, but I don't see how they could, because they don't knowing the router password. Disconnecting all other system is my next step and running virus scans on them during my next attempt. As well as reseting the router and access point.

Answer 6

I heard there's a possibility that it is attached to the wireless router. I've removed it from my desktop computer using Malwarebytes, Microsoft Security Essentials, and TDSSKILLER and it hasn't come back. I was told most likely because the desktop is hardwired to the internet. However, my laptop and my PS3 browser, both utilizing the wireless, are still affected.



After I ran anti-virus/malware programs, I reset the router. It worked. For a minute. Then the laptop and PS3 were screwed again. I read that reinstalling the firmware for the router can fix the problem. Tried to do that and discovered my router is now obsolete. Heading to the store today for a new one in hopes that updated firmware/router will resolve the issue. Wish me luck...

Answer 7

I had the exact same problem, it affected my laptop and iPod Touch. What I did was simply hard reset the router (Optional: Make a backup of your router settings, the Netgear settings page makes one for you) and everything was working fine again!



EDIT: Seems like I spoke too soon, the issue appeared again. HELP?!



EDIT2: After dealing with this for a couple of days, I noticed that this works on a schedule. During the day, all my wireless devices pop up with the same error (And my Xbox 360 refuses to connect to Live), but after about 5 or 6PM, everything works perfectly fine.



Maybe this'll be of any help to someone?

Answer 8

My daughter's laptop is having the same problem in both IE9 and firefox. I'm accessing this page through my iPhone so it doesn't seem to be affecting me (yet). Any help with this would be greatly appreciated.

Answer 9

this hs a brand new virus/malware seems to be effecting a lot of people world wide including me and my father

Answer 10

Depends. But probably by the sound of it.



Update your browser just in case. I've got a link to chrome in the sources. But you can update by clicking on the wrench icon, and scrolling down to "about chrome" updates automatically through there.



If it is a virus its probably just on your computer though, not the router. I'd suggest downloading the following few bits of software.



Also if you're using IE, i suggest getting a decent browser (I have a personal hatred of IE both as a user and developer) I personally recommend google chrome, but some people prefer other browsers like opera, safara, or firefox. I'll link chrome too

1: Anti Virus (if you don't have one) I'd say if you're on win7 or vista go to microsoft site and download microsoft security essentials.

2: Anti-Spyware:



I have several anti-spyware software installed. spybot s&d. Malwarebytes, and Spyware Blaster.



3: cCleaner: Just because its nice to have a tidy PC



Install the above software, update and run and hopefully it'll solve any problems.



----------------------------------------------



To the latest update. You've got yourself a nasty virus (i say nasty, annoying is a better term) which has hooked itself in through the network to your various PCs. Here is your best option now.



Start up your PC in safe mode with networking

update your anti-virus etc through that, and run them through that. It SHOULD stop the virus interfering



Those types of virus normally come when you've downloaded something via torrent, or installed a piece of software with it attached. Some of them are easy to remove, others are a pain in the ***. Any chance you can take a screenshot of the page its taking you to and posting it via imageshack or photobucket?

Answer 11

all of the computers at mine and my parents houses are seeing this message now too. i can get online on my phone, but i'm probably going to turn everything off for a couple days until someone else has an answer



EDIT!:



The router had been hacked. I did a hard reset on both routers and the modem. Everything works fine now. Changed passwords and IP address. No problems now.

Answer 12

Your web browser might be old and outdated try updateing your browser first and if that doesn't work then you might have a virus or you accidently changed your settings to where they do not support certain type of files, programs, and/or web pages

Answer 13

Your DNS settings have been hijacked. I've tried several different popular spyware apps and none have detected/resolved the issue. You can use a workaround until the spyware makers update their products. Go into your network settings and switch from automatically detecting DNS servers, use Google DNS servers (8.8.8.8 and 8.8.4.4).

Answer 14

In response to ?'s step-by-step, can you elaborate on Step #3? I don't know how to remove the bad DNS Server from the network. I did "ipconfig/all", found the bad DNS, but what do I do from there?

Answer 15

I'm not sure the exact cause but i was infected with this virus. I ran AVG Free version (Autoscan) and then rebooted and it resolved the issue.

Answer 16

try another browser

Answer 17

YOUR ROUTER HAS BEEN COMPROMISED. DO A HARD RESET. THEN RECONFIGURE YOUR ROUTER. PROBLEM SOLVED - PERIOD.