Document Viewer URGENT Question!?

Question

I know there are a lot of these questions, but please! HELP!

So when I start up my computer, I get a message that says Document Viewer is trying to download. I never downloaded anything like that. Then, I click cancel, and there's another box that comes up and says 'An unhandled exeption has occured in a component in your application etc.'

Yes, I have tried exiting the program (it doesn't let me close it). And because of that, I can't turn off my computer!

I've heard that this problem is caused by HP, and I have an HP printer. Hope that helps.

If you know ANYTHING about this problem, please help!

Answer 1

first of all just what is the Etc...



and yes it seems to be one i have come accross before .



but just what is the Etc i need to know the whole error report.











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Answer 2

Try running program in safe mode so the to uninstall the Document Viewer program from your computer. You can also go to http://www.shopping.hp.com/webapp/shopping/customer_help.do?pageName=%2Fshopping%2Fcan%2Fcan.jsp&webChat=1&click2Call=1&landing_category=printer to get a live representative to help you.

Answer 3

Maybe you have virus or the program Document Viewer is a virus ,its try to get in your computer