Troubleshooting is a form of problem solving. It is the systematic search for the source of a problem so that it can be solved. Troubleshooting is used in many fields such as system administration and electronics. Normally a process of elimination is used to isolate possible causes of problems.
Usually troubleshooting is applied to something that has suddenly stopped working, so the first focus, or concentration of attention, should be on what has changed. However, care must be used to not jump to false conclusions of causality — correlation does not always mean cause.
A basic principle in troubleshooting is to start from the simplest and most probable possible problems first.
Further steps in troubleshooting are to check each component in a system one by one, and to substitute known good components for any suspect ones. A cognitive walkthrough is also a good thing to try. Comprehensive documentation produced by proficient technical writers is very helpful, especially if it provides a theory of operation for the subject device or system.
ktk070
2006-04-19 15:51:45 UTC
Troubleshooting tries to resolve any problems based on answers that you provide.
anonymous
2006-04-19 14:52:57 UTC
The process of identifying why a product/service/program is not working.
code_red
2006-04-19 14:53:14 UTC
finding a solution to your problem.
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