Paint Shop Pro crashes in new computer on every load attempt?

Question

Paint shop pro 8 crashes every time that i attempt to load it with my new computer, it did install from the program disk and starts loading, then stops partially through the load procedure & crashes. I have tried contacting tech support for HP & they were of no help after 4 hours talking to them, we tried several things and nothing has solved the problems. One of the support techs said it was a graphics card issue, & then they suggested i just send it back if I'm not happy. I purchased PSPXI and it will not even install completely. So now i cannot use either program. I d/l a trial of adobe photoshop CS & it works, as well as internet & macromedia dreamweaver. My problems seem localized to PSP 8 & XI. Corel has not yet answered my questions 4 days later. I hate to send this comp back, since i just got it Friday, but if i can't get it working then i will be forced to. If anyone has any suggestions they would be greatly appreciated. With PSP8 it crashes at the initializing pallets screen

Answer 1

By an old version of Photoshop off of Craigslist.com or go here:

http://www.yoroem.com/index.php

It's like allofmp3.com but for software - Temporarily legal.

Answer 2

You do have a strange problem. I use Paint Shop Pro 8 and the same H.P. printer that you have. I had no problems at all installing it. If you have parts of the first try left in your computer, you will need to clean them all out. You are going to have to get both of those programs left over files and folders out of your computer. Also turn OFF your virus program while installing them. To start cleaning your disk, run CC and Spybot S&D. Then do a virus scan. After that do a search for any folders or files that have anything to do with PSP. Also look in your start up list and uncheck anything it may have as well as your running processes.Once you have found all of the left over stuff, if you know how, you should edit your registry and getrid of anything it put in there.



Ron

Answer 3

Do you've got your original retail replica? You do not want a serial number for that nevertheless it must be within the field. I agree - are attempting looking Yahoo or Google and you may get your answer. Additionally write to Corel, they is also competent to support.

Answer 4

it definately sounds like a software issue to me. have you tried a complete reinstall of the software and made sure that the uninstalled one has been completely removed.

Answer 5

I can give you a link that deals with hard drive problems.

Some RAM/hard drive problems can be easily fixed yourself by using easily available tools. I found the info at http://fixit.in useful. Try this site, if you can get what is required.