Question:
Mac OS X startup problem - won't load?
Larissa
2009-11-01 04:02:41 UTC
yesterday I had a problem shutting down my mac - I clicked "shut down" from the menu as usual but it only gave me the log on screen with the option to "cancel", "restart" or "shut down". a little baffled i just clicked shut down again and it went back to the same screen. So I just switched it off manually, via the power button. Since then it won't start up. It turns on, and I get to the point with the blue screen and a box with a loading bar that should load in a few seconds - but doesn't. I've left it to load for up to 10 minutes and it won't.

Also, i tried to install a few software updates yesterday - the initiation went fine, but then it said "preparing" for about 10 minutes and so I force quit the software update from the apple menu. that worked fine - but then when I tried to open the software update again to start over, it didn't work. I sent the error report to apple and proceeded to restart the mac, which didn't solve the problem. then, as mentioned above, i tried to shut down which didn't work, manually shut it down, and since then not been able to switch it back on.

help urgently appreciated
Six answers:
O.M.I.E
2009-11-01 04:06:54 UTC
Try running in safe mode and make the updates.
SilverTonguedDevil
2009-11-02 03:45:59 UTC
Wow! Really freaky! What's this: "but it only gave me the log on screen"? What is the log on screen? What do you see there?



Your sequence of events is really confusing. Did this "but it only gave me the log on screen" problem happen first as it is the first thing you talk about? Or did the Software Updates problem occur first? Totally lost me. What happened first, and what is happening now?



One other thing you mention that leaves me guessing: "not been able to switch it back on". What is the meaning of "not able"? Does that mean if you press the power button nothing happens at all? Does it mean it goes into the startup sequence, but somewhere along the line, it fails to complete? What is the last thing you see on the screen?



For the problem of no response from the power button, reset the PMU. How you do that depends on the computer, and yours is a... ???



As you can tell, I don't have a clue what is happening based on these descriptions. I hope you can provide chronological and detailed descriptions when you submit this question again.



In the mean time, stop wasting your time. Boot to the OS X install DVD. Go past the language screen, open Disk Utility from the "Utilities" menu, select the hard drive at left, select the "First Aid" tab, and repair. If it finds any problems, repair again. When it says "No repairs were necessary", quit Disk Utility, quit the installer, and restart.



If that doesn't fix it, boot to the OS X install DVD again, go past the language screen, click the "Options" button, and select "Archive Install" and put a check/tic at "Preserve Users and network settings".



This is all based on your not getting a proper login window. If you do get a proper login window, but your user account will not login correctly, boot to single user mode and apply the command "mv Library Library-old" to your user Library directory. If you are not familiar with that:



Restart holding ⌘ S.

{You will have a black screen with white text that makes no sense to you.}

When you get a stable command prompt,

Type "/sbin/mount -uw /"

{No, you don't type the ", but be sure to type space when needed.}

Press Return.

{Nothing appears to happen, no problem.}

Type "rm /var/db/.applesetupdone"

Press Return.

Type "reboot"

Press Return.
James
2009-11-01 04:26:48 UTC
Start up using your OS X CD / DVD, see if that works. When it has started go to Disk Utility in Utilities and then Verify you startup Hard Disk. If it is fine than shut down and start in the normal way. If it still doesn't start properly try starting in safe mode or reinstalling the operating system, alternatively if the verify shows that there is something wrong click repair and if that fails, reinstall the operating system. You can back up all of your data when you are running from the OS X DVD.
?
2016-05-22 04:19:01 UTC
Well, its less about partitioning it and more about just formatting the disk. All you have to do is basically the same as the above user said. But instead of partitioning, just click the little icon of your hard drive and click the "Erase" tab. Select the format of the disk as "Mac OS Extended (Journaled)" and click "Erase". This will format the disk and allow the operating system to be installed. The reason its not letting you install is because the disk is not formatted and the installer cannot install a system on a disk that is not formatted.
Michele C
2009-11-01 12:41:17 UTC
Insert the OS-X DVD and boot up. Re-install Snow Leopard, if you have it.



It will take a while to install, but it should work once it finishes.



Or call AppleCare or take it to an Apple Store. Good luck =]



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2009-11-01 04:15:51 UTC
use windows


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