Question:
Can't install Office 2010. No specific Error. What to do?
Samy Boy
2012-12-30 06:35:20 UTC
I had purchased Office 2010 (Student) about a year ago. I had installed it and it was working fine. But then I had to restore my computer to factory settings. So now as I want to install it back, it isn't working. I put the CD and run the program it starts the process, as it is starting, it gives error: "Setup has stopped working & if there is a solution, windows will let me know" But no solution. It just closes. I don't know what to do. I also tried to install a trial version of new Office, I downloaded it, but while installing, it gives the same error!
So I have no idea what to do! Please help me to install Office 2010, I spent money on it, and its not working.
Thank you in advance =)
Three answers:
RAVINDRA LOHANI
2012-12-30 06:41:21 UTC
Step 1: Download and install the Windows Installer Cleanup Utility.

Step 2: Run Windows Install Clean Up.

Step 3: Highlight Microsoft Office 2010 entry in the list and then click Remove.



Note: If there are any other old or redundant office entries such as Office 2007 or other Office standalone products such as Visio in the list, do highlight and remove them together.



Step 4: Quit the Windows Install Clean Up when cleanup process finished.

Step 5: Close all applications.

Step 6: Click Start, in the Search box, type regedit and press Enter to run Registry Editor.

Step 7: Expand the registry tree on the left pane and locate the following two registry subkeys:



HKEY_CURRENT_USERSoftwareMicrosoftOffice



HKEY_LOCAL_MACHINESoftwareMicrosoftOffice



Step 8: Right-click on the registry subkeys and click Delete to delete those keys.

Step 9: Open Windows Explorer, and then browse to the C:Program Files and/or C:Program Files (x86) folder.

Step 10: Perform the following actions:



If it exists, rename Microsoft Office to “Microsoft Office OLD”



If it exists, rename OfficeUpdate to “OfficeUpdateOLD”



If it exists, rename OfficeUpdate14 to “OfficeUpdate14OLD”



Step 11: Click Start, in the Search box, type %Temp% and press Enter.

Step 12: Empty (delete all files and folders inside) the Temp folder.



Note: If some files can’t be deleted, just skip them.



Step 13: Empty the Recycle Bin.



Step 14: Restart your computer. Try to install Office 2010 again.



These steps should fix the Office 2010 failed installation error.
Kihada
2012-12-30 06:47:12 UTC
run the setup as an administrator
GreatRam
2012-12-30 06:36:47 UTC
call microsoft support


This content was originally posted on Y! Answers, a Q&A website that shut down in 2021.
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