I am having a problem with my pc when I use my Mozilla Firefox web browser and MS Office.?

Question

I am having a problem with my pc when I use my Mozilla Firefox web browser and ms office.

I have a Pentium 4 pc with 2 GB ram.

I am using Windows XP (Home) Edition with Service Pack 3.

I have for some while now been using Mozilla Firefox web browser as it is by far a faster web browser than Internet Explorer. I cannot pin point when there has been a clash between Mozilla Firefox web browser and ms office but I noticed that the pc was running extremely slow.


This is the series of events that I follow:

1. I boot up pc and wait for everything to start up as normal
2. I then open Norton Antivirus software which opens fine
3. I then open Excel which opens fine
4. I then open Mozilla Firefox web browser which takes a round 2 minutes but stalls. What I see is an incomplete home page.
5. I close Mozilla Firefox web browser down and reopen it which opens fine
6. I then try to open Excel but this fails to open and instead I get the message ‘Microsoft Excel has encountered a problem’.
7. I then try an open Word and it opens but I don’t see flashing cursor so I am unable to type
8. I then try and open Norton Antivirus software and the screen opens and this time it is incomplete
9. I then log off and on again (at this stage I do not do a proper ‘boot up’)
10. Mozilla Firefox web browser opens fine but again cannot use Excel or Word and Norton Antivirus software again fails to fully open.


Then only way I can use office is if I do a proper ‘boot up’ and follw the same procedure as before but instead choose not to open Mozilla Firefox web browser. If I do this, then MS Office works fine. The problem starts once I try to open Mozilla Firefox web browser. In doing so there is a very serious performance problem which seems to be affecting the memory (guessing)!

As I say, this HAS been working fine for sometime now.

I have tried the following:

1. reinstall MS Office,
2. do system restore
3. and ran full virus scan but all these actions fails to allow pc to run Mozilla Firefox web browser and MS Office working fine side by side.

Has anyone got any suggestions?

Answer 1

"In doing so there is a very serious performance problem which seems to be affecting the memory (guessing)!"



Right, those programs, especially office, are memory hogs. But you have enough memory run them fine, assuming: 1. other background processes arent using alot of the memory and 2. Your hard drive isnt full (need space for virtual memory).



Check the latter first, it's easiest. Then do ctrl alt del and look at the programs already running. It could be really cluttered up and need cleaning. One hint that this is the problem is that boot up takes a long time compared to when the comp was new.

Answer 2

Firefox just updated their software, this might be the problem. Try downloading a later version of Firefox, such as 3.5.

Answer 3

first of all increase ur RAM if u want faster system with fire fox and with norton too





alt+ctrl+delete task managar opens go to performance





see ur cpu usage if its 100% then see process where u can see which application taking most CPU uses

Answer 4

not straightforward to declare, sounds such as you have completed the fundamentals. ifs its a crash which ability you have a crash reveal screen you are able to screenshot. to do this you will desire to get the crash info on reveal screen, carry shift+printscreen (not something will exchange on your reveal screen. then, open paint, under upload-ons on your commence menu. then hit ctrl+ on your keyboard and the image that replaced into on your reveal screen will look in that application. shop the record as a JPG (a image record) and host it on line so we are in a position to work out it.

Answer 5

it is your Norton anti-virus that is causing the problems (its hopeless) , take of the norton and use http://www.microsoft.com/Security_Essentials and da da problem solved

Answer 6

Dont worry .......... just try good antivirus. i am sure if r u using rising antivirus then this problem will not seen again........