My Computer wont go past welcome screen, automatically logs me right back out, HELPPP!!!?

Question

My computer starts up and goes to a welcome screen and gives me an option to choose administrator or customer, never use to do this before, it doesn't matter which one i click on, it says "Loading Personal Settings" then automatically says "Logging out". What can I do to get past this screen? Or what can I do to get my computer working properly. I need it for work and it has a bunch of family pictures on there, I can not lose. Is there a way to get the pictures off, and still get the computer to work? Please, please, please help!
Thank you in advance.

Answer 1

Hi,

To get your system running again please do this:-

Use the “Windows Repair function on the install disk” this works for both XP and Vista

Put your XP or Vista disk into your CD drive and restart your system. This will start the XP installation process. When you come to the screen that asks if you want to install XP or if you would like to “Repair” XP, choose Repair. This will open the repair console command prompt go then at the prompt, enter this “CHKDSK C:/R” (or CHKDSK /R to repair the OS on the default HDD partition e.g. C:\). Now hit “Enter”. The repair should now start. Allow it to run until it stops. This can take some time, so be patient.



If all goes well, XP will replace or repair any and all missing operating system files.



If the system doesn’t boot from the disk press “F12” as it boots up and enter the BIOS to make sure that the boot sequence is set so that the CD drive boots before the hard drive.

If you do not have an XP installation CD, you can borrow one for this operation. Since you are “Repairing” Windows and not “installing” it, you will not be required to supply an installation “Key-Code”.

But please don’t tell MS that I told you ?????

Answer 2

You've got a zombie-virus. that's not the official term for the virus but your PC has been infected by a virus and as such has been configured to lock you out so the virus writer can maintain control for his intents and purposes. I encountered this once on a machine which was used for music piracy and file-sharing. I told the user that the infection likely arrived through open ports created by the file-sharing software. This was likely a rootkit in the infection I encountered because a browse of the directories using an Ubuntu CD showed nothing out of the ordinary.

The quickest easiest solution is boot with an ubuntu CD, plug in a flash-drive, mount the hard drive while in ubuntu environment, copy what you need from C:\Documents and Settings\%username%\my documents, and then delete all partitions reformat and re-install windows.

Good Luck



\/ when i saw this issue, safe mode was inaccessible. it led to the same result.

Answer 3

As your computer is started (after you first turn it on with power button), keep hitting the key F8 until you get a menu, then select "Safe mode". This should allow you to log in and get your documents, pictures, etc off (onto a USB devive).



It sounds like your computer has Driver problems or a trojan/virus that is causing it to shut down on boot. If you can access safe-mode then you can use this mode to try and fix your computer by removing software you recently installed, scanning with your antivirus & anti-malware tools (like AdAware Free from Lavasoft.de -OR- Spybot from safer-networking.org ...do not try to run both as the programs dont like eachother and will crash your system).



If you can not get into safe-mode due it rebooting then the only way to save your photos, etc would be to unplug the HDD from inside of your computer (its the big metal box normally screwed to the front inside your PC... or has an access panel on laptops). You can then attach this HDD inside a USB-HDD enclosure to plug into another computer... or change the pins (jumpers) on back of it to "Slave" and plug it directly into another motherboard (WARNING: The power should be off when you do this... but it would be even better to have an experianced technician do it for you).



Unfortunetly, if you can not get into safe-mode and restoring to a previous point in time does not work for you - then your HDD will most likely need formatted (repartition to be on the safe side too) and reinstalled :os



ALWAYS consult a technician before attempting to reinstall though... especially if you need files retrieved (and make sure to ENFORCE to them that you need the files retrieved).





Sidenote:

Some boot problems can be fixed quite easily with the install CD. Heres a how-to for Windows XP:

1) Boot from the install CD and choose the Recovery Console

2) Once logged into the DOS console (black and white writing), type the following, replacing [ENTER] with hitting the enter key:

fixmbr [ENTER]

fixboot [ENTER]

chkdsk [ENTER]