General troubleshooting
This section is intended for a beginning to intermediate computer user. If these methods do not resolve your problem, you can try the methods in the "Advanced troubleshooting" section.
Method 1: See whether you can view another Web page
To do this, follow these steps:
Start Internet Explorer.
In the Address bar at the top of the browser window, enter one of the following addresses:
http://www.microsoft.com (http://www.microsoft.com)
http://www.msn.com (http://www.msn.com)
http://support.microsoft.com (http://support.microsoft.com/)
If you do not receive a similar error message after you enter one of these addresses in the Address bar, contact the owner of the Web site where you see the problem. The site may be temporarily offline or experiencing other issues.
If you receive the same error message, go to the next method.
Method 2: Run the Network Diagnostics tool in Internet Explorer
To do this, follow these steps:
Start Internet Explorer, and then try to access the Web page that is displaying the error message.
On the page that displays an Internet Explorer error message, click the Diagnose Connection Problems link. The Network Diagnostics tool will run. When the tool has finished running, it will report one of the following results:
It was unable to find a problem.
It has detected a problem. Additionally, the tool will provide guidance about the next steps to take to troubleshoot the problem.
Note Internet Explorer 6 users click Detect Network Settings
Click IP Address, and note the IP Address. You may need it for future troubleshooting.
Follow the steps in the Network Diagnostics tool to fix any connection problems.
Start Internet Explorer.
If you receive the same error message, go to the next method.
Method 3: Reset the modem or the router
To do this, follow these steps:
Disconnect the cable that connects the computer to the modem.
Turn off the modem and the router.
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Note If the modem or the router does not have a power switch, disconnect the power to the modem or to the router.
Restart the computer.
After your computer has restarted, turn on the modem or the router, connect the cable from the computer to the modem or the router, and restart the computer.
Make sure that all network cables are securely connected.
Start Internet Explorer.
If you receive the same error message, go to the next method.
Method 4: Use the Delete Browsing History feature
If resetting the modem or the router did not resolve the problem, deleting your browsing history might help. Follow these steps to remove your temporary Internet files, history, and form data:
Internet Explorer 7
Start Internet Explorer.
On the Tools menu, click Delete Browsing History.
Select the check box next to Temporary Internet Files.
Select the check box next to History.
Select the check box next to Form data.
Select the check box next to Cookies.
At the bottom of window, click Delete.
Close Internet Explorer, start Internet Explorer again, and then try to access the Web page.
Internet Explorer 6
Start Internet Explorer.
On the Tools menu, click Internet Options.
In the Temporary Internet Files section, click Delete files, and then click to select the Delete all offline content text box and click OK.
In the History section, click Clear history, and then click Yes.
Close Internet Explorer, start Internet Explorer again, and then try to access the Web page.
If you receive the same error message, go to the next method.
Method 5: Use the Internet Explorer (No Add-ons) mode
To do this, click Start, point to All Programs, point to Accessories, point to System Tools, and then click Internet Explorer (No Add-ons).
Note Internet Explorer (No Add-ons) mode is only available for Internet Explorer 7 and Internet Explorer 8.
If this resolves the issue, follow these steps to isolate the browser add-on that is causing the issue:
Click Tools, and then click Internet Options.
Click the Programs tab, and then click Manage add-ons.
Click an add-on in the Name list, and then click Disable.
Repeat step 3 until you identify the add-on that is causing the issue.
If the methods in the "General troubleshooting" section did not resolve your issue, you can try to use the methods in the "Advanced troubleshooting" section. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact support. For information about how to contact support, please visit the following Microsoft Web site:
http://support.microsoft.com/oas/default.aspx?prid=12357 (http://support.microsoft.com/oas/default.aspx?prid=12357)
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Advanced troubleshooting
Method 1: Temporarily disable the Internet security suite or firewall
Important These steps may increase your security risk. These steps may also make the computer or the network more vulnerable to attack by malicious users or by malicious software