virus protection & computer errors?

Question

Running Vista home premium 64 bit. My Norton (360 premier edition) says that it needs to update live update and the virus definitions. When i try to fix them they both want to update the live update and when it tries to update it says that the operation has failed. I looked in the norton help menu thingy and it said something about symanted service system (or something along those lines) and when i start my computer it says that where is and error with the symantec service framework. When i try to open Symantec Liveupdate I get and error message that says "Panel Initialization Failed: The live update control applet could not access LiveUpdate settings information. Error code; 0x00000000"

First: Is the symantec failure making my liveupdate fail

Second: How do i fix it if that is the problem.

I speak very little computer so please keep answers simple and step by step if at all possible.

Please no answers like "get something better that Vista" etc.

Thanks lots in advance for any help that i can get with this incredibly irritating problem.

Answer 1

Visit this Norton support page that is in regard to your question:



http://service1.symantec.com/SUPPORT/nip.nsf/docid/2002100709162936



And here is another Symantec forum page related to your question that might be helpful. http://community.norton.com/norton/board/message?board.id=Norton_360&message.id=9395



It basically tells you to make sure you are not running any other non-Symantec firewall programs. Also, it tells you to run Live Update, which you can do from the link above.



Good luck!

Answer 2

2

Answer 3

1. Press -> Ctrl+Alt+Del

( Windows Task Manager Operning )



2. Press or Choose TAB of "Processes".



3. in "Process" many programmes Processes appear.



in this processes all of big, small and tiny Programme's processes displayes, "Viruses" also



select " SVCHOST.EXE " and Select "End Process"



Note : "SVCHOST.EXE" this names many types files in proccess bar, but not all viruses,



some files is system also, but dont worry, in this case - your comp. shutdown only - if select

other "SVCHOST.EXE" - remember this file and second time no touch it.



4.If you find Proper "SVCHOST.EXE" named 'Virus procses' than Click on "End Process" button.



Virus works is finish now. because it's process is "End" this time.



5. Now open Antivirus Website and make update your antivirus prog.



6. Than scan computer with updated antivirus programme.

Answer 4

try re installing the program