Windows 7: A problem caused the program to stop working correctly. Help!?

Question

Everytime I try to run this game, I get this "a problem caused the program to stop working correctly" error. It was working like a week ago but somehow I did something to my computer which caused it to give me this error now whenever I play this game. Here are my event viewer information:
Error:
Faulting application name: MapleStory.exe, version: 1.0.0.1, time stamp: 0x4e8afe0f
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x74e0c9f1
Faulting process id: 0x114c
Faulting application start time: 0x01cc90c33e2a44be
Faulting application path: C:\Nexon\MapleStory\MapleStory.exe
Faulting module path: unknown
Report Id: bf77697c-fcb6-11e0-ba0d-0025648792a2
Information:
Fault bucket , type 0
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: MapleStory.exe
P2: 1.0.0.1
P3: 4e8afe0f
P4: StackHash_2264
P5: 0.0.0.0
P6: 00000000
P7: 74e0c9f1
P8: c0000005
P9: 00000008
P10:

Attached files:
C:\Users\Jacky\AppData\Local\Temp\WER388.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_MapleStory.exe_b444f86b2a6ad734d5717e6198a653a56aba6e9_118307fb

Analysis symbol:
Rechecking for solution: 0
Report Id: bf77697c-fcb6-11e0-ba0d-0025648792a2
Report Status: 1

Please help!!

Answer 1

When did this start happening? Was it from the first time you installed the program? If so, it might be a bad install. Delete it and re-install it. Did it start after doing an upgrade or patch? Then it is a bad or corrupt file. It could just be a bug in the program. Are you running a 32 or 64 bit version of Windows? Here again could be the problem. Your best bet is to call their tech support line. //#

Answer 2

When you say... "but somehow I did something to my computer" do you have any idea what?



You could try a system restore to a point from before this happened, otherwise I think you may have deleted something the program needs (such as directX or C++ distributables etc.)



You could try a re-install of the program, it may detect if something is missing. Try and find your save games first, they should be in a sub folder of C:\Nexon\MapleStory.

Answer 3

It really looks like a bad install or update. you should re-install Maplestory.

Answer 4

I think you should re install the game...