I often tell people who are having trouble with Microsoft Word that LibreOffice or OpenOffice are far better software packages. Both are open-source office suites that can be downloaded for free. They are capable of opening anything created in MS Office, exporting documents to PDF directly from the File menu (rather than from the print queue like MS Office 2010 does), and the websites for these office suites offer free users guides that explain how to do just about everything with these programs.
So why is it that when I recommend this free software that's better than Microsoft Word, is absolutely free and comes with free users guides people act as if I'm telling them they need to go out and spend $1000 on software?