My Itunes Store Wont Work and I have tried everything! HELP!?

Question

I just started using itunes and no matter what I do it wont connect to the itunes store. I have tried disabling the firewall and that didnt help. The weird thing is the other users on my computer can use it just fine??

I ran diagnostics and got this:

Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. Dell DM051
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.1.3
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 00F7AA218748BFC0

Current user is an administrator.
The current local date and time is 2009-06-15 13:10:47.
iTunes is not running in safe mode.

Video Display Information

RADEON X300 SE 128MB HyperMemory
RADEON X300 SE 128MB HyperMemory Secondary


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {3BDA9AAA-9B96-47BA-8250-6BAC2F1365D3}
Description: TAP VPN Adapter - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: No
DHCP Server: 255.255.255.255
Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers: 10.13.208.1
10.13.208.1

Adapter Name: {5D1E0421-2D5D-4213-BA9A-3EF735C5CA0E}
Description: Bluetooth PAN Network Adapter - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 255.255.255.255
Lease Obtained: Wed Apr 15 20:14:22 2009

Lease Expires: Tue Jan 19 03:14:07 2038

DNS Servers:

Adapter Name: {490EC620-5970-4CF4-8709-2B40825B0275}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 192.168.1.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: No
DHCP Server: 255.255.255.255
Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Adapter Name: {ABF67C18-8AE7-4C56-B7DC-22CD4CFA5CF4}
Description: WAN (PPP/SLIP) Interface
IP Address: 86.41.202.36
Subnet Mask: 255.255.255.255
Default Gateway: 86.41.202.36
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers: 213.94.190.194
213.94.190.194
213.94.190.236

Active Connection: eircom
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: Yes
HTTP Proxy: 107.11.164.246:80
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-28).
Secure connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-28).
Secure connection attempt to iPhone activation server unsuccessful.
An unknown error occurred (-28).
Last successful store access was 2008-08-30 15:00:31.

Answer 1

I will break down by each area I see.



1. You do not have the proper apple ipod or itunes drivers, h>ence the message from your diagnostics : Apple Mobile Device Driver not found.



2. Navigate to C > Windows > System32 > Program Files > Itunes and run a .exe file called iTunes Helper.



3. Don't understand why you are using proxy, but I do see that TLS 1.0 is disabled and needs to be running. Naviate to tools > internet options > Advanced > scroll down to securty settings and click the box next to use TLS 1.0.



4. Turn off your Firewall temporarily then run Diagnostics.



Should work then, if not then you may need to go to the router setup or modem page and make sure mac filtering or port fowarding is not in effect

Answer 2

hmm.....uninstall itunes nd reinstall it? mines working D:

Answer 3

Reinstall it.