Where to begin...RUNDLL errors at startup, soundMAX error message, HP quick launch buttons, and more...?

Question

First of all, I apologize if I sound ignorant...it's because I am.

My laptop is in a pretty bad state. It's unbelievably slow, and when I start up, there are four (yes, FOUR) error messages.

First error message:
RUNDLL

Error loading C:\WINDOWS\system32\susuposo.dll
The specified module could not be found.

Second error message:
RUNDLL
Error loading c:\PROGRA~1\HEWLET~1\IAM\Bin\ASTSVCC.dll

Third error message:
SoundMAX
Your audio hardware configuration has changed. You must re-install SoundMAX.

The fourth error message has something to do with HP Quick Launch buttons. I accidentally closed out of the message before I could write down exactly what it said, and didn't necessarliy feel like rebooting again. It takes a really long time to restart. But it said something about clicking OK to debug and CANCEL to exit, I think. Then it attempts to load, but than says an error has occured and HP quick launch buttons must close. Then the "report this error" message. (as a Windows user, that't nothing new...).
This all happens EVERY TIME on startup.

Then, there's there the websites that keep popping up every 5-10 minutes. "precata.com", "pantomi.com", and others. Windows then tells me that the website has been reported as unsafe, and that it is recommend I do not continue to the site. That, or IE says the web site cannot be displayed. It's incredibly annoying. I went in to the Temp file and tried to delete, but couldn't, because it was "in use". So I download a program called Unlocker to delete it. It works, but it doesn't take too long for it to come back again. I've done an infinite amount of scans with an infinite amount of anti-virus crap. AVG free, Spybot, Ad Aware, so on and so forth. They seem to find trojan viruses, or whatever they are (trojan something), and seem to heal it, but everytime I do another scan, they are all there again. Even if it's thirty seconds later.

To say the least, I'm fed up. What the heck can I do to get rid of this crap and get my computer running faster again?

Answer 1

I don't have a laptop or all of those errors, but I have been experiencing similar problems lately. My computer is also running slow and sites such as precata.com and pantomi.com keep popping up. I ran a virus scan, and it found something, but deleting the infected files did not help. I ended up searching the sites that kept appearing, and I found someone else with the same problem. Here is the link, I found the ComboFix download to be useful. I think it's worth a shot.



http://www.webuser.co.uk/forums/showflat.php?Cat=0&Board=hijackthis&Number=414972&Searchpage=1&Main=414972&Words=&topic=&Search=true

Answer 2

Hi,



I also had some issues with the websites that keep popping up every 5-10 minutes. "precata.com", "pantomi.com", and others..



you want to go download malwarebytes antimalware get the latest

update do a scan and remove any items that seem to be problem..



http://www.malwarebytes.org/mbam.php the program is free...



if that doesn't solve the problem for additional help please go to:



http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis (also a free program)



download the file and run a report and post it at a online forum, where experts help interpret the HijackThis scan results to clean up infected computers.



this particular forum helped me out with finding the info: http://www.webuser.co.uk/forums/postlist.php/Cat/0/Board/hijackthis/page/0







but if you would feel better using a different forum there are others just search for a hijackthis support forum on yahoo and see what comes up..



they will probably suggest that you try a program combofix but only after they see the other results because it takes more time and it's better if it can be solved without it. I had to use it though.



again if you have more questions i suggest you go to the forum that i posted and ask someone for help. they got rid of the annoying popups for me and should help with yours too. Good Luck!

Answer 3

If you go to your pop-up blocker (Tools menu on the toolbar for IE), check the 'allow pop-ups from this site' - I saw a random website that I didn't recognize. Once I removed it, my pop ups stopped. I also went in and deleted all of my cookies -



I don't think that's the end of the trojan though - Like the last person's answer, I am waiting on hijack this to come up with an official fix.



Good luck.

Answer 4

I have the same exact problem on my laptop. I do have the cd, but I haven't figured out how to get past the error message to load it. The best thing you can do is find a "computer geek" in your area that can help you. I will eventually get with one and let them help me. I've been told that the repair disk can erase some of the file you want to keep, so you may want to get with someone who can help you back up your hard drive if you haven't already.