You have a VIRUS!
To combat this threat, please follow these instructions:
Turn the computer on, and boot into safe mode.
This is usually performed by depressing the F8 or F10 key during the boot-up process.
This is not a mandatory operation, but does provide extra protection while proceeding.
At the logon screen, log on to the computer.
Once you are at the desktop, go to the control panel.
** Here’s the trick! **
Create a new user account with administrator privileges.
Download, install, update and run Anti-virus software and Anti-malware scanner, if available.
*** See links below for trial and free software to help combat this threat ***
After threat(s) are discovered, remove with pertinent software(s).
Utilize Windows Explorer or My Computer to access personal folder(s) & file(s).
Move these folder(s) & file(s) to a safe location. Example(s)… Memory stick, external storage device.
*** Warning, this procedure will remove ALL files for that user. ***
Once this procedure is completed, delete the old user account in control panel.
Re-boot the computer.
Log on to the computer using the new user account again.
Re-create the old user account, if desired.
FINISHED!
Congratulations, you have just combated a viral threat and won!