Hello calories,,
"A Remote Assistance connection could not be established"
To configure the Offer Remote Assistance policy setting:
Start the Microsoft Management Console (MMC) Group Policy snap-in: Click Start, click Run, and then in the Open box, type: gpedit.msc. Then, click OK.
Note: In a Windows 2000/2003 Active Directory domain you can easily accomplish the same task by creating and linking a GPO to the entire domain or OU in which the computers are located.
Start > Run, type gpedit.msc. Then, click OK
Local Computer Policy
Administrative Templates
System
Remote Assistance -> 2 X Remote Assistance Enabled, Allow helpers to remote;y control this computer
Locate the Offer Remote Assistance policy in the Local Computer Policy'Computer Configuration'Administrative Templates'System'Remote Assistance folder.
Double-click Offer Remote Assistance.
On the Offer Remote Assistance Properties dialog box, click Enable.
Select whether or not the expert users can :
View the computer of the novice user
View and control the computer of the novice user
Note: This setting is for the entire group that is listed. The Offer Remote Assistance policy setting does not provide a mechanism to enable one group of users to have the ability to view the computer of the novice user and a second group of users to have the ability to view and control the computer of the novice user. There can be only one group.
Click Show. The Show Contents dialog box is displayed.
Click Add to add the Domain Users and Domain User Groups. There is no mechanism to verify that the groups and users you entered exist.
Click OK, and then click OK to close the Show Contents dialog box and the Offer Remote Assistance Properties dialog box.
Quit the MMC Group Policy snap-in.
Aside from that, it's a more complex registry modification, which I don't want to get into a forever lasting message board, LOL
Hope this helps,
dtcom