How is Remote Desktop Access accomplished? What do you need?

Question

I want to start a computer tech support site. I have seen sites that say they do remote desktop access. I'm currently running Windows Vista Home Premium, and the help files say I can't access computers running Windows Vista Home Premium. Am thinking about upgrading to Windows 7 Ultimate. Anyway, any help would be appreciated...

Answer 1

There are many solutions that provide remote access -- many free ones also. If you are planning to have customers use it as a means to obtain support, you will probably want to look at a service that allows you to connect without all the typical setup hurdles (port forwarding, firewalls, etc.)



Gotomeeting, WebEx, etc are some of the ones that come to mind.

Answer 2

There are a few ways to go about this, and it depends on your customer base. If there are going to be multiple new customers, you would want to go with the easiest approach for them. If it's going to be mostly the same regular customers, you can do the work of setting it up for them, then as they have issues in the future you can log in and take over.

Windows version of Remote Desktop Connection can have some ups and downs, but once it's set up, it's pretty straight-forward.

You would need their external IP (from something like whatismyip.com) and the port would need to be opened on their router (not something many customers are skilled at). Additionally, it's recommended not to use the default port for remote destop, so you'd go into the registry, change the port number here:

HKEY_LOCAL_MACHINE\System

\CurrentControlSet

\Control\TerminalServer\WinStations

\RDP-Tcp\PortNumber.

This would need to be done for each PC you might be servicing (then forward that new port number for the corresponding PC by its internal IP address).



The easier solution (but one that costs money) is to use a service like LogMeIn (or yes... goToMyPC). LogMeIn has free accounts, but their software has to be installed on the client PC.

I do this myself (go in and set it up) on servers that I maintain at businesses, but for people calling in who do not have the software installed (and it's a pain walking them through it--not that it's difficult, just because it could end up taking 30-60 minutes depending on how well they follow directions and how well you understand what they're seeing), it would be better if they could just go to your website, hit a link, follow some much shorter directions and give you access that way. That is the service that costs money. For LogMeIn, it's called LogMeInRescue, then there's GoToAssist.

Answer 3

You can access people's computers remotely by downloading Microsoft SharedView. As long as the person desiring your help is willing to download it (this is necessary for all these types of remote desktop programs) you'll be able to see there desktops. And if they agree to let you, you'll be able to manipulate things on their PCs remotely as well. There are a few of these free programs available upon Google search. Here's the link to Microsoft SharedView:



http://microsoft-sharedview.en.softonic.com/



Have fun. :)



James

Answer 4

You are going to need the other persons IP address to be able to remote into their desktop. And, depending on where their PC is located, you may not be able to access it due to firewalls, and such.

Answer 5

this ought to be the least complicated definition.. a million. A VPN is a smaller inner maximum community that runs on ideal of a miles better public community, whilst distant laptop is a sort of application that helps shoppers to remotely administration a working laptop or computing device. 2. distant laptop helps get admission to and administration to a particular computing device, whilst VPN in basic terms helps get admission to to shared community components. you may print the two methods you ought to use distant laptop to print a report it somewhat is linked to the computing device or get admission to the community by VPN to print something on the print server. wish this helps.

Answer 6

Go download teamviewer, there's a free version and it's awesome it works great. I don't want to explain it all so check out their site. Teamviewer.com. Hope this helps